Exchange & Return Policy

At Flaireyrie, your satisfaction is important to us. We aim to make your shopping experience smooth and worry-free. Please take a moment to review our Exchange and Return policies:

For all Exchange and Return queries:
📧 Please write to us at: support@flaireyrie.com

Exchange Policy

  • You can request an Exchange/Return within 7 days of delivery (including the day of delivery).
  • Exchanges are accepted in cases of size issues or if you have received a wrong product.
  • We offer a free exchange for a different size or the correct product of the same value. Reverse pickup will be arranged at no extra cost.
  • If you choose to exchange for a product of higher value, the price difference must be paid online.
  • Products must be returned with the original sticker label attached, properly folded, and securely packed to prevent damage during transit. Without these, we won't be able to process the exchange.
  • Free Exchange is offered for size issues, but refunds are not provided for size-related exchanges.
  • Approved Exchange/Replacement product will be delivered within 10 days.
  • Approved Refund amount will be credited within 10 business days

Return & Refund Policy

  • Refunds are only issued in genuine cases where a defective or damaged product has been delivered.
  • To request a refund for a defective product, please email support@flaireyrie.com with:
    • Your Order ID
    • A detailed description of the issue
    • Clear photographs of the defective product
  • Refunds will be processed to the same bank account used for the original payment or another bank account as provided by you.
  • In rare and exceptional cases where a return (without product defect) is accepted, a ₹100 deduction will be applied to the refund. This covers the reverse pickup logistics cost.

Important Notes

  • Products used or washed even once are not eligible for exchange or return.
  • Sale items or items purchased using a discount code are not eligible for refunds.
  • Minor variations in color or design compared to website or social media images are normal and do not qualify for returns or refunds.
  • Please inspect the package at the time of delivery. Do not accept damaged packages.
  • If the defect is found to be caused by misuse or negligence, no refund will be issued.
  • Exchange or return requests are allowed only once per order.

Working Hours:
🕙 Monday to Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for understanding and supporting our policies!
We’re here to ensure you have a seamless experience with Flaireyrie.